Support

Read the docs

The docs show how every part of JSpark works, and what to do when something goes wrong. Short answers are in the questions and answers.

Report a problem

In the app, choose Help → Report a Problem…. It opens an email in your own mail app, with a few lines about your setup filled in: the app’s versions, your edition and your system. It never includes your code or file paths. Add what you did and what happened, and send it.

You can also copy the same lines from Settings → About → Copy Diagnostics, or just write to support@jspark.app.

Your License Key

• Lost your key, or want to cancel, change your card or free a computer? Use Polar’s customer page, linked from your receipt email.
• Need more than 3 computers? Buy another License Key: each key covers 3 more.
• Want a refund? Within 30 days of any payment, email support. See the refund policy.

A security problem

Please report it privately, to the address in security.txt, not in public.